Reference

12kiageng Privacy Policy In Plain English

12kiageng Privacy Policy explains what we collect when you open an account, sign in from a mobile device and connect DANA, OVO, GoPay or QRIS.

Account dataWallet referencesDevice accessPolicy requests
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12kiageng 12kiageng Privacy Policy In Plain English
HELP WITH REQUESTS

Get Policy Help Beside Account Support

A clear support path helps when a Privacy Policy question involves a login, wallet reference or payment receipt.

Account access If you cannot reach your account, contact support from the account help path and include your registered contact detail plus the sign-in step that failed. We use that information to locate the correct record without asking you to reveal a wallet password or one-time security code.
Wallet record For a DANA, OVO, GoPay or QRIS question, share the payment rail, date and reference shown on your receipt. We use those limited details to investigate the matching account record and avoid requesting the full contents of your wallet or bank account.
Privacy request For a copy, correction or removal request, state the exact account detail involved and how we can verify you. We may ask for an account step or phone verification before acting, because changing another person’s record would create a security risk.
DATA HANDLING

What We Do With Your Account Data

Privacy Policy decisions affect the details behind every account session, not just a form on this page.

Account details

When you open an account, we handle the contact details and phone verification information needed to create and protect that account. We use these details to recognise your account during sign-in and to connect a valid privacy request with the right person.

Payment references

A DANA, OVO, GoPay or QRIS transaction can create a reference, amount and status record linked to your account journey. We use the reference to reconcile a receipt or investigate a stalled cashier step, rather than treating it as access to your wallet.

Device signals

Your phone or desktop may send technical details such as browser type, session time and connection data. These signals help us keep the login session available and spot unusual account access; they are not a substitute for your account identity.

Cookies

Cookies can preserve a sign-in session, remember a page setting or help us understand whether a policy page loads correctly. You can manage cookies through your browser, although restricting them may interrupt account access or require you to repeat a sign-in step.

Security checks

We may compare account details, phone verification and device activity when a sign-in or data request looks unusual. This can delay a change or require another account step, but it helps prevent an unauthorised person from viewing, editing or removing your records.

Retention and changes

We retain records while they serve an account, security or legal purpose, then assess whether they can be removed or anonymised. To request a correction or ask about deletion, contact support with the record involved; access depends on local law and verification.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the account details, device records and local wallet references you may encounter on 12kiageng. If your situation is not covered, use the support path with the smallest amount of information needed to identify your account. We will explain the next verification step before handling a sensitive request.

The Privacy Policy covers account details, phone verification, device and connection signals, cookies, payment references and support requests. It explains why we use those records, how we protect account access, how long records may remain and how you can ask about correction or removal.

Yes. The Privacy Policy includes references created when you use DANA, OVO, GoPay or QRIS, such as a transaction reference and status. We use those details to match a receipt or investigate a payment step, not to access your wallet credentials.

Contact us through the account support path and identify the account detail you want copied. We may ask for registered contact information, phone verification or another account step before responding. The scope and timing of access depends on local law and the required identity check.

You can ask us to correct an inaccurate account detail by naming the record and supplying the updated value. We may request verification before changing it, especially when the detail affects sign-in or wallet matching. We will explain if a legal or security reason limits the change.

Privacy Policy allows us to describe technical records from your phone, tablet or desktop, including browser type, session time and connection details. We use them to maintain sign-in and identify unusual access. They do not replace the account and phone verification used for sensitive requests.

We keep account, security and payment-reference records while they serve a stated account or legal purpose. We then assess whether removal or anonymisation is possible. A deletion request is not automatic: identity checks, unresolved account matters and local law can affect what we retain.

Send the complaint through the account support path and describe the data concern, affected account step and preferred reply route. Do not include a wallet password or security code. We will review the request, confirm any needed verification and respond according to applicable local requirements.

Related Pages

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